http://www.grschwartz.com/gallerycx daily 0.75 2017-08-21 https://static1.squarespace.com/static/5685b6bd05f8e23aa27996a0/t/599ad98e17bffc5c4b900ed7/1503180909429/ Video: Customer Experience - 01: Welcome https://static1.squarespace.com/static/5685b6bd05f8e23aa27996a0/599855ffbf629af82c9de361/5998560d6a496358bb99d7cb/1503180909429/Screen+Shot+2017-08-19+at+10.25.23+AM.png Video: Customer Experience - 01: Welcome https://static1.squarespace.com/static/5685b6bd05f8e23aa27996a0/599855ffbf629af82c9de361/5998566ff14aa1178c657390/1503181888552/Screen+Shot+2017-08-19+at+6.26.53+PM.png Video: Customer Experience - 02: About this Course https://static1.squarespace.com/static/5685b6bd05f8e23aa27996a0/599855ffbf629af82c9de361/5998b8f5bf629aed2134b26b/1503250482117/Screen+Shot+2017-08-19+at+6.16.59+PM.png Video: Customer Experience - 03: The Age of the Customer https://static1.squarespace.com/static/5685b6bd05f8e23aa27996a0/599855ffbf629af82c9de361/5998bb91f14aa1fb2771c093/1503250428936/Screen+Shot+2017-08-19+at+6.30.39+PM.png Video: Customer Experience - 04: What is Customer Experience? https://static1.squarespace.com/static/5685b6bd05f8e23aa27996a0/599855ffbf629af82c9de361/5999d8b0ebbd1ad8edff01aa/1503316001125/Screen+Shot+2017-08-21+at+7.45.23+AM.png Video: Customer Experience - 05: Relationships as a CX Strategy https://static1.squarespace.com/static/5685b6bd05f8e23aa27996a0/599855ffbf629af82c9de361/599ac85f4c0dbfbeebf6c270/1503316338625/Screen+Shot+2017-08-21+at+7.51.41+AM.png Video: Customer Experience - 06: The Four Components of CX https://static1.squarespace.com/static/5685b6bd05f8e23aa27996a0/599855ffbf629af82c9de361/599accc89f745608b176ab5a/1503317409903/Screen+Shot+2017-08-21+at+8.05.11+AM.png Video: Customer Experience - 07: Archetypes https://static1.squarespace.com/static/5685b6bd05f8e23aa27996a0/599855ffbf629af82c9de361/599acd9049fc2bee42f25d5d/1503318106888/Screen+Shot+2017-08-21+at+8.10.59+AM.png Video: Customer Experience - 08: Activities https://static1.squarespace.com/static/5685b6bd05f8e23aa27996a0/599855ffbf629af82c9de361/599ace45f5e231fe01c87f79/1503318784485/Screen+Shot+2017-08-21+at+8.19.46+AM.png Video: Customer Experience - 09: Interactions and Principles https://static1.squarespace.com/static/5685b6bd05f8e23aa27996a0/599855ffbf629af82c9de361/599ad6a7f14aa1fb2787807a/1503319841241/Screen+Shot+2017-08-21+at+8.49.23+AM.png Video: Customer Experience - 10: Strengthening Customer Relationships https://static1.squarespace.com/static/5685b6bd05f8e23aa27996a0/599855ffbf629af82c9de361/599ad75fa803bb42d19d59c0/1503320038309/Screen+Shot+2017-08-21+at+8.52.33+AM.png Video: Customer Experience - 11: Airbnb's Strong Customer Relationship https://static1.squarespace.com/static/5685b6bd05f8e23aa27996a0/599855ffbf629af82c9de361/599ad819d2b857d71bf3b3a9/1503320462193/Screen+Shot+2017-08-21+at+8.59.03+AM.png Video: Customer Experience - 12: Recap and Next Steps http://www.grschwartz.com/old-landing daily 0.75 2015-12-31 http://www.grschwartz.com/landing daily 1.0 2020-06-16 http://www.grschwartz.com/speaking daily 0.75 2017-07-24 https://static1.squarespace.com/static/5685b6bd05f8e23aa27996a0/t/56a53b660e4c11b9a8d70d13/1453669224975/frog5D-5134.jpg speaking https://static1.squarespace.com/static/5685b6bd05f8e23aa27996a0/t/56a590a5bfe873f61a336ca3/1453691046649/20150410_164031.jpg speaking http://www.grschwartz.com/about daily 0.75 2020-06-16 https://static1.squarespace.com/static/5685b6bd05f8e23aa27996a0/t/568d34fd9cadb64c795f27e6/1452094728398/IMG_2906.jpg about http://www.grschwartz.com/advisory daily 0.75 2016-01-28 http://www.grschwartz.com/customer-experience-course daily 0.75 2017-08-21 http://www.grschwartz.com/teaching daily 0.75 2020-06-16 https://static1.squarespace.com/static/5685b6bd05f8e23aa27996a0/t/5ee817efc0689e37da9bba6e/1592268790364/nyu-stern-vector-logo.png teaching